Why It Is Important to Address Involuntary Customer Attrition

If there is one big mistake that online subscription-based services do not know they are making, it is focusing too much on active churn rates. These are customers who deliberately stop or cut short subscription services for one reason or another. Many companies go through great lengths to prevent active churn, pouring in massive marketing and customer satisfaction resources. However,…

Continue Reading

Why Employers Should Let Employees Work From Home

Bio: Susan Ranford is an expert on job market trends, hiring, and business management. She is the Community Outreach Coordinator for New York Jobs. In her blogging and writing, she seeks to shed light on issues related to employment, business, and finance to help others understand different industries and find the right job fit for them. There are two main…

Continue Reading